You pay for the number of residents in your facility. The price scales with your census, so you always pay a fair rate — whether you have 30 residents or 300. Monthly minimums apply to each plan to ensure we can provide the quality of service each facility deserves.

Yes. Upgrades apply immediately — you only pay the prorated difference for the rest of your billing cycle. Downgrades take effect at the next billing cycle renewal date so you always have full access to your current plan until it naturally renews.

No long-term contracts required. You can choose month-to-month billing with full flexibility, or annual billing at a 20% discount. Enterprise customers can request custom multi-year agreements with volume pricing.

Accounts are set up by your facility administrator or our onboarding team. Contact our sales team and we'll get your facility configured and your team access provisioned, typically within one business day.

Yes. We have a dedicated programme for non-profit and government-operated facilities. Contact our sales team to discuss custom pricing that reflects your organisation's needs.